Account Management
How do I create an account at Sportuna Casino?
Visit the Sportuna website, click “Sign Up,” and follow the registration steps by providing your personal information and verifying your email.
I forgot my password—what should I do?
Click on the “Forgot Password” link on the login page to reset it via your registered email address.
Can I update my personal information after registration?
Yes, log in to your account and navigate to your profile settings to update your details. Some information, like your name, may require support assistance.
Can I have more than one Sportuna account?
No, Sportuna’s policy allows only one account per user to ensure fair gaming and security.
How do I verify my account?
You’ll need to submit identity and address documents. Sportuna’s verification team will review and confirm your account within a few business days.
Can I close or suspend my account temporarily?
Yes, you can request temporary suspension or permanent closure by contacting customer support directly.
Deposits and Withdrawals
What payment methods are accepted for deposits?
You can use Visa, MasterCard, Skrill, Neteller, PayPal, bank transfer, and cryptocurrencies like Bitcoin and Ethereum.
Is there a minimum deposit amount?
Yes, the minimum deposit usually starts around €10 or equivalent in your currency, depending on the method used.
How quickly are deposits processed?
Most deposits are processed instantly, though some methods (like bank transfers) might take longer.
How do I withdraw my winnings?
Visit your account’s cashier section, choose “Withdraw,” select your method, and follow the on-screen instructions.
Are there any withdrawal limits?
Yes, limits may vary by method and player status. Check the payment terms in your account or contact support for details.
Why is my withdrawal delayed?
Delays can occur due to verification requirements, high transaction volume, or incomplete documentation.
Bonuses and Promotions
What is the welcome bonus at Sportuna Casino?
New players are eligible for a generous welcome package, including bonus money and free spins. Terms apply.
Are there any sports-specific bonuses?
Yes, Sportuna offers exclusive bonuses for sports betting, including enhanced odds and risk-free bets.
Do I need a promo code to claim bonuses?
Some promotions may require a code, while others are automatically applied. Check the promotion details on the site.
What are the wagering requirements?
Most bonuses come with wagering requirements (e.g., 35x). These vary by promotion, so always review the terms.
Can I claim multiple promotions at once?
Usually, only one bonus can be active at a time unless specified otherwise in the promotion terms.
How do I join the VIP or loyalty program?
Regular play and deposits help you climb the VIP tiers. You’ll receive personalized offers, cashback, and faster withdrawals as you progress.
Games and Betting
What types of games are available on Sportuna?
The platform offers slots, table games, live casino titles, jackpots, and arcade-style games from top providers.
Can I try games for free?
Yes, many slot and table games are available in demo mode for practice before playing with real money.
What sports can I bet on?
You can bet on football, basketball, tennis, hockey, and many other sports, with both pre-match and live options.
Is live betting available?
Absolutely. Sportuna’s sportsbook supports real-time betting across a wide range of sports events.
Are the casino games fair?
Yes, all games use certified Random Number Generators (RNGs) and come from reputable developers.
Can I play on mobile devices?
Yes, Sportuna supports mobile play via its website and dedicated apps for Android and iOS.
Security and Support
Is Sportuna Casino licensed and regulated?
Yes, Sportuna operates under a Curacao gaming license, ensuring compliance with international standards.
How is my personal information protected?
Sportuna uses advanced SSL encryption and robust firewalls to protect user data and financial transactions.
Is customer support available 24/7?
Yes, Sportuna offers round-the-clock support via live chat, email, and sometimes regional phone lines.
How do I report suspicious activity on my account?
Contact support immediately if you notice any unauthorized transactions or changes to your account.
Does Sportuna support responsible gaming?
Yes, tools like self-exclusion, deposit limits, and reality checks are available to help manage your gaming behavior.
Where can I read the terms and conditions?
You can find the full Terms and Conditions at the bottom of the Sportuna homepage.